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Prices marked ≈ in rand are ClearSource’s conversion of Microsoft’s US-dollar list prices at the European Central Bank reference rate of 16 October 2026. Microsoft’s price is in US dollars; your invoice depends on your IT partner and the rate on the day.

Dynamics 365 for Customer Service Enterprise Edition

SKU ID
DYN365_ENTERPRISE_CUSTOMER_SERVICE
GUID
749742bf-0d37-4158-a120-33567104deeb

What’s included10 service plans

  • Dynamics 365 Customer Service Insights for CS Enterprise
  • Dynamics 365 for Customer Service
  • Exchange Foundation
  • Flow for Dynamics 365
  • Microsoft Dynamics 365 Customer Voice for Customer Service Enterprise
  • Microsoft Social Engagement - Service Discontinuation
  • Office Online
  • PowerApps for Dynamics 365
  • Project Online Essentials
  • SharePoint Online (Plan 2)

Source: Microsoft, Product names and service plan identifiers for licensing (list of 23 September 2026).